Explore CONNECT Features

Discover how each capability drives efficiency, visibility, and control across your mobile and telecom environment.

Lifecycle

Mobile Device & Service Ordering

A faster, controlled way to order mobility.

Streamline mobile procurement with an auditable, rules-based ordering flow. Users order only from approved catalogues, with automated approvals, MSP ticketing, and instant allocation to the right user and cost centre.

Laptop Ordering & Management

Bring discipline to laptop and endpoint procurement.

Extend lifecycle governance to laptops with controlled ordering from approved catalogues, built-in approvals, MSP fulfilment, and automated allocation of assets and costs at purchase.

Custom Catalogues

Ensure every purchase meets policy.

Build catalogue rules by vendor, MSP, or business unit to ensure users only order compliant devices and services — reducing risk and standardising your technology footprint.

MSP Ticketing

A direct line to your MSPs.

Automatically send orders and service requests to the right MSP and track progress from submission through fulfilment, improving transparency and accountability.

UEM Integration

Unify endpoint data and take action confidently.

Connect Intune or Workspace ONE to users, devices and billing records for a single source of truth. Sync assignment, compliance and admin actions (wipe/lock/reset) directly through the platform.

Device Lifecycle Management

Full control from deployment to retirement.

See every device and its lifecycle status in one place. Automate refresh, reassignment and retirement workflows to reduce risk, improve utilisation, and optimise stock pools.

Workflow Automation

Automate notifications and actions.

Trigger notifications, enforce controls, and automate lifecycle and billing actions across the entire platform with intelligent workflows.

Near Real Time Data Management & Alerts (Telstra Only)

Control data usage before it becomes a problem.

Monitor domestic mobile data usage in near real time and trigger alerts or automated actions for users and MSPs to prevent blowouts.

Financial Governance

Buy Back Pricing

Refresh with real financial clarity.

Access real-time Assurant buy-back values to make informed refresh decisions and maximise asset recovery across your mobile fleet.

Bill Analysis

Instant insight into bill changes.

Break down monthly carrier charges to the individual service level. Quickly identify anomalies, exceptions and cost movements to stay ahead of overspend.

Cost Centre Hierarchy

Mirror your organisation perfectly.

Support even the most complex cost centre structures — including virtual hierarchies — for accurate reporting, allocation and financial visibility.

Cost Centre Allocation

Chargeback done right.

Effortlessly aggregate carrier billing with CONNECT. Manage allocations dynamically across your entire service lifecycle at any level: Billing Account, User, Service, or Account Charges.

Entity Customisation & Report Configuration

Shape the platform around your organisation.

Customise user, device, service and cost centre profiles with unique statuses and fields. Configure role-based on-screen reporting for the insights each team needs.

Multi-Carrier

One billing view, no matter the carrier.

Consolidate all carrier data into a single platform for streamlined reporting, analysis and GL file generation.

Multi-Currency

Operate globally with confidence.

View billing in local carrier currency and switch instantly across reports.

Internal Billing

Effortless internal chargeback.

Generate internal bills for data and cost allocation, complete with monitoring and reporting at user and cost-centre level.

In-Platform Reporting

Powerful insights built in.

Access dashboards and detailed reports for billing, services and cost centres through role-based, in-platform reporting.

Off-Platform Reporting

Extend visibility to the wider organisation.

Distribute secure, authenticated reports to users, managers and cost centre owners — no login required.

MSP Reporting

Collaborate with MSPs in one platform.

Through the platform your MSP can deliver dedicated monthly reporting and commentary to deliver operational insight over your data and accountability.

Billing Managed Services

Expert billing support on demand.

Access billing managed services through MSP partners or Bluewater specialists to reduce workload and improve accuracy.

General Ledger File Creation

Make month-end painless.

Generate standard or custom GL files mapped to your ERP structure for rapid, accurate financial processing.

Integration, Security & Scale

Data Integration

Consolidate data — integrate everywhere.

Built on a modern micro-services architecture with rich APIs, webhooks and workflow capabilities to securely eBond data across systems without manual effort.

Activity Logs

Audit everything with confidence.

Track every action across services, devices and users with complete, timestamped audit logs for governance and compliance.

Data Security

Security built for enterprise trust.

Hosted on active-active Azure Australia infrastructure, with ISO 27001 certification, annual CyberGRX audits and an Essential Eight Level 3-aligned security posture.